Make a DGR warranty claim
Claims are handled by our after-sales team on DGR Thailand’s LINE Official account only.
Tap the claim button and LINE opens with a message that lists what to tell us.
Have these ready
- Whether you have registered your warranty
- Your receipt or proof of purchase
- Your car’s model, year and generation
- The series, and the part number or serial number
- The installation date and the installer
- What is wrong, with photos or video, for example oil marks or unusual noises
- The province or area where the car is now
How a claim works
Message our after-sales team on DGR Thailand’s LINE Official account
Tap the claim button, complete the prepared message and send it.
Send photos or video
Send them in the same chat. Clear images help us check faster.
We inspect the details
Our team works out what is faulty and how, and may ask for more information.
Inspection arrangements
The team tells you whether the car should come to our workshop for inspection or whether a technician will be sent.
Result and remedy
The team explains the inspection result and the remedy under the warranty terms.
Claim on DGR Thailand's LINE Official account
Claims are made on LINE Official only. On a computer, scan the QR code to open LINE with this message.
Service fees
Service fees, such as travel and labour, are charged separately, depending on the case.
If safety is affected
If you notice a loud unusual noise, the car leaning abnormally, or a part that is loose or detached, stop driving and contact your installer or our after-sales team straight away.